/ Partner programme
One open service, several suppliers.
Epistola is deliberately not something you can only buy from us. Official partners host, implement and train — so organisations can choose who they work with, without giving up the service itself.
/ Partner types
Three roles in the ecosystem
The roles differ fundamentally, so we treat them separately. An organisation that fills more than one role combines the partnerships.
Hosting Partner
Runs Epistola for others
Operates Epistola environments for customers. The customer signs a single contract with the partner and needs no separate relationship with us.
- Delivers
- Hosting, operations and day-to-day support towards the end customer.
- Gets
- The right to host and operate Epistola, escalation to our engineers for deep issues, and the right to present as an Official Hosting Partner.
- We ask for
- The strictest requirements, because production runs here: demonstrable information security, periodic penetration testing and a software bill of materials per deployment.
Consultancy Partner
Implements and advises
Guides organisations through implementation, integration, migration and template conversion — usually alongside an existing case or workflow landscape.
- Delivers
- Implementation, integration work, migration, template conversion and advice.
- Gets
- The right to present as an Official Consultancy Partner, a listing in our partner overview, referral of incoming requests and roadmap participation.
- We ask for
- Demonstrable Epistola expertise and references from earlier engagements.
Training Partner
Trains users and administrators
Delivers training based on our course material, under their own name and at their own rates.
- Delivers
- Training for users, administrators and template authors.
- Gets
- The right to use our training material and the brand, plus an account on the online material for every participant.
- We ask for
- Trainers complete our train-the-trainer programme themselves; we also ask for references.
/ Official Partner directory
Find an Official Epistola Partner
The ecosystem directory shows only organisations with an active agreement and publication permission, including every capability Epistola has confirmed.
/ Principles
How it fits together
The programme is designed to be followable by everyone involved: no revenue disclosure, no side deals, no exclusivity.
The operator holds the SMA
Whoever runs the environment enters into the source code stewardship agreement (SMA) — the organisation itself when self-hosting, the hosting partner for hosted environments. The end customer keeps a single contract and a single invoice with their supplier.
Settled on verifiable units
Partners contribute on the basis of units we can measure on our side — not on a percentage of their revenue. A price difference between partners therefore does not affect our funding, and competition benefits the customer.
Everything goes upstream
Whatever is built on request lands in the open-source codebase. No private forks, no exclusive functionality. Partners that build can also contribute in development capacity rather than in cash.
/ Official partnership
Becoming a partner
Partnership starts with a conversation about which role you want to fill and which organisations you serve. From there we agree the partner agreement together. Terms and contributions are set per role — get in touch for the current partner terms.
The brand is the boundary
Epistola is a protected trademark. Only organisations that have signed the partner agreement may present themselves as an official Epistola partner, so it is always clear who has made real commitments to us and who has not. The software itself stays free for anyone to use, partner or not.
/ Next step
Interested in what Epistola can do for your product?
Schedule a call and ask us any of your questions.